1. Order Placement and Confirmation

At Plastmach Machines SRL, we specialize in providing high-quality window processing machinery. Due to the custom and high-value nature of our products, all orders are subject to the following terms.

2. Cancellation Policy

2.1 Non-Cancellable Orders

Once an order has been placed and confirmed, it cannot be cancelled. Our machinery is often custom-ordered and sourced directly from manufacturers based on your specific requirements. This process incurs significant costs that cannot be recuperated through cancellation.

3. Return and Refund Policy

3.1 Eligibility for Returns

Returns are only accepted under the following conditions:

• The machinery has a manufacturing defect that renders it unusable.
• The machinery is not functioning as advertised, and our support team is unable to resolve the issue.

3.2 Return Process

To initiate a return, please contact our customer service team within 14 days of receiving the product. Our team will guide you through the return process and provide any necessary assistance.

3.3 Refunds

Refunds will be processed after the returned machinery has been inspected and the defect confirmed. Refunds will be issued to the original payment method within 30 business days.

4. Warranty Information

All our machinery comes with a warranty ranging from 6 to 24 months, depending on the product. The warranty covers manufacturing defects and hardware malfunctions under normal use conditions. For detailed warranty terms, please refer to our Warranty Policy page.

5. Contact Us

For any questions regarding our cancellation and return policy, please contact our customer service team:

• Email: vornetimisoara@yahoo.com
• Phone: +40 (732) 405-826
• Hours: Monday - Friday, 8:00 AM - 5:00 PM EET

Plastmach Machines SRL reserves the right to modify this cancellation and return policy at any time. Any changes will be effective immediately upon posting on this page.